Locations Magnolia/Dogwood

Stop Everyone From Reaching Into Your Pocket! Part 2

Everyone is always reaching into the dealer’s pocket. That stops now!

In this session, you will leave with a solid understanding of how to ensure you are keeping the money you make.

By looking at your daily risk through a different lens, you will discover a whole new side of your business which may have gone unnoticed.
Unlock the nuances of your insurance policies and how they should help you operationally. Implementing proper loss control procedures will stem the erosion of “gross” from your bottom line. Stopping problems before they happen saves you money.
You’ll be energized to put your entrepreneurial spirit to work as soon as you get back to the store! Don’t miss this one!

Key Takeaways:

  • You will understand some nuances of your insurance policies: what’s covered, what’s excluded, primary areas of concern, what new products to consider to protect your dealership
  • Through a unique perspective, you will learn how to view specific dealership problems in a new light (using real life examples), how dissect and how to solve those complex problems
  • How dealers can transfer risk and use new tactics to get an early opportunity at resolving problems before they become too big and too expensive
  • You will learn the biggest areas of dealership liability exposure to consider fixing right away
  • Tom Kline will resolve any participants’ problems during the seminar if audience members are willing to participate in this meaningful way (and they often are!)

Stop Everyone From Reaching Into Your Pocket! Part 1

Everyone is always reaching into the dealer’s pocket. That stops now!

In this session, you will leave with a solid understanding of how to ensure you are keeping the money you make.

By looking at your daily risk through a different lens, you will discover a whole new side of your business which may have gone unnoticed. Unlock the nuances of your insurance policies and how they should help you operationally. Implementing proper loss control procedures will stem the erosion of “gross” from your bottom line. Stopping problems before they happen saves you money. You’ll be energized to put your entrepreneurial spirit to work as soon as you get back to the store! Don’t miss this one!

Key Takeaways:

  • You will understand some nuances of your insurance policies: what’s covered, what’s excluded, primary areas of concern, what new products to consider to protect your dealership
  • Through a unique perspective, you will learn how to view specific dealership problems in a new light (using real life examples), how dissect and how to solve those complex problems
  • How dealers can transfer risk and use new tactics to get an early opportunity at resolving problems before they become too big and too expensive
  • You will learn the biggest areas of dealership liability exposure to consider fixing right away
  • Tom Kline will resolve any participants’ problems during the seminar if audience members are willing to participate in this meaningful way (and they often are!)

Interoperability in the Future Online Auto Market

When you sell a car, oftentimes you are selling that car across state lines. As we continue to move into a digital world, it is critical that dealers, regulators, buyers, and sellers are all able to connect and work together cohesively across state lines. We need an interoperable process to seamlessly relay vehicle information and data that matches the industry of not only today but tomorrow.

Join us for a discussion on why the industry and regulators should come together to Identify antiquated system challenges and provide suggestions for how we can move the industry towards a frictionless online consumer experience.

Fireside chat with open audience Q&A; discuss identifiable pain points and proposed solutions for dealers, vendors, and consumers and ultimately, regulators.

Key Takeaways:

  • Regulatory hurdles that remain for
    • eSignature
    • RON
    • eTitling
    • ePOAs
    • eOdometer Disclosure
  • Discuss solutions that reduce pain points for dealers, vendors, and consumers and ultimately, regulators
  • Coalitions that are needed to advance shared industry goals

How to Buy a Car: Consumer Edition

Consumers are aggressively priced by shopping their trade-ins online and they know what their vehicle is worth. Join this session to learn about how consumers are price shopping, what they expect/need, and how to position your dealership to ensure they pick you to trade in their vehicle.

  • Consumers want to feel confident during their buying process
  • Consumers want to have a positive interaction with the dealer and dealership
  • Dealers are struggling to purchase consumer vehicles
  • Dealers need to adjust their current processes in order to acquire from consumers

Key Takeaways:

  • Learn how you can meet consumers expectations of the digital valuation and trade-in process
  • Identify the consumer’s car selling/trade-in journey
  • Understand how to position your dealership to win your unfair share of consumer trade-ins.

Bridging the Tiers: Further-Integrating T1 to T3

As the automotive industry continues to evolve, the need for deepened partnerships, communication and integration between OEMs and their dealer networks is a focal point across the globe. New industry entrants and new distribution models are disrupting decades-old industry paradigms. And the evolution of customer expectations are driving new behaviors across the industry. More than ever, communication is paramount. Communication between OEMs and dealer networks, automotive brands and consumers, and digital platforms that fuel the distribution pipeline. Attendees of this session can expect to walk away with a deepened understanding of how we can leverage the digital underpinnings of the industry and deliver operational excellence while maintaining a steadfast focus on the end customer.

Key Takeaways:

  • While new entrants and heightened customer expectations have disrupted a romanced-yet-oft-bemoaned industry, we must maintain a clear focus on the end consumer and how automotive can continue to be a global economic leader.
  • With omnichannel (and omnipresent) messaging, it’s imperative that brands and their dealer networks identify the optimal strategies to serve the end consumer.
  • Data and data privacy will continue to be paramount as hardware, software and integrations deepen within the industry – it is our responsibility to steer the industry responsibly across the customer journey.

The “Other” Electric Buyer

The market shift to electric vehicles is a daily news headline – the myriad of models being introduced by manufacturers and their planned timeframes, increasing sales volumes, and consumer anticipation. While you know the market shift is occurring, do you know the metrics of which electric vehicles are selling and which consumers are purchasing them? Yes, “Tesla buyers” are the current majority, but what about the “other” buyers. How do consumer profiles vary and differ amongst luxury vs. non-luxury vehicle segments and the associated makes and models? Join our workshop to understand the current electric vehicle landscape, how the market segment is changing, as well as the consumer profile for these purchases.

Key Takeaways:

  • Electric vehicle sales and registrations are clearly on the rise. Are you aware of details about current registration trends and growth rates?
  • To date, Tesla has been the EV market leader and we know the demographics of those purchasers- but what about the ‘other’ EV buyers? What do buyers of other EV luxury makes look like and how do they differ from Tesla purchasers? What are the demographics of non-luxury EV buyers?
  • As the electric vehicle market continues to expand, are you armed with the necessary insights for marketing to specific customer subsets who are not the current majority purchasers?

The Changing Game of Automotive Retail

We’ve all seen the impact the pandemic has had on the automotive industry. The way vehicles are bought and sold is forever changed, and with that comes a cascading effect of opportunities – and challenges – for manufacturers, dealers, online retailers, vendors, lenders and consumers. In this panel discussion, thought leaders from wholesale, retail and the dealership will share perspectives on where we are in the great evolution of auto retail. They will explore what lies ahead for the car shopper, who’s competing for their loyalty, and how we are – and who is – defining what the best car buying and selling experience is.

Key Takeaways:

  • This panel is intended to reflect on current industry trends that are shaping the auto retail experience for every player in the game.
  • The panelists will also explore how providers – from OEMs to online retailers to dealerships – are competing for consumers by offering the “best shopping and buying experience”. But what is that exactly, and who gets to decide?
  • Attendees will learn that while the path to purchase is unique to every consumer, the most successful experiences all have one thing in common.

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