April 18, 2023 3:00 PM – 3:30 PM Capital C
2023 is a pivotal year in retail automotive, and conversational AI will help dealers deliver better customer experience and business results. Owners and investors are focused on streamlining processes wherever possible. Some businesses will successfully increase their ROI and CSI scores. Others will not. This workshop will identify the weakest link within an automotive dealership and demonstrate how conversational AI strengthens teams and profits. This session will examine conversational AI and debunk popular myths. Attendees will be educated on the types of reporting needed to better evaluate their dealerships’ ROI. This session will provide real dealership mystery shop examples as well as success stories and statistics behind the transformative impact of conversational AI in retail auto.